We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely at checkout.

If your order hasn't shipped yet, email us right away at support@veleis.com and we'll do our best to change or cancel it. Once it's shipped, our return policy still applies.

Yes. Checkout is encrypted and processed through Shopify's secure payment system. We never see or store your full card details.

We currently ship within the United States and Canada.

Orders ship within 1-2 business days and typically arrive within 5-8 business days after that, depending on your location. You'll get a tracking number by email as soon as it ships.

Once your order ships, you'll receive a confirmation email with a tracking link. If you haven't received tracking within 3 business days of ordering, email us and we'll look into it.

If Hydrix doesn't earn a permanent spot in your garage within 30 days, reach out and we'll make it right — a replacement, exchange, or refund, depending on the situation.

Email support@veleis.com with your order number and a quick note on the issue, and we'll walk you through the next steps.

Once your return is received and inspected, refunds are typically processed within 5-7 business days back to your original payment method.

No — Hydrix self-primes from any open water source, including a bucket, pool, or river, using the included filtered intake hose, up to 4 meters of suction height.

About 20-30 minutes of continuous spraying on a full charge, which takes roughly 3-4 hours to reach 100%.

The nozzle rotates between a focused jet (best for stubborn dirt and stains), a wide fan spray (best for general surface cleaning), and a foam mode that pairs with the included foam pot for even, clinging coverage on cars and outdoor furniture.

Yes, at a safe distance and on a lower pressure setting. Keep the nozzle at least 12 inches from the surface when washing paint, and avoid the highest pressure setting directly on painted panels or trim.

Every Hydrix includes our 30-day guarantee. If something isn't working as expected within that window, contact us and we'll sort it out.

No. Never point Hydrix at people, animals, or yourself, even at low pressure. The spray is strong enough to cause skin or eye injury at close range. Keep bystanders and pets away from the spray area while in use.

We recommend eye protection (safety glasses or goggles) and closed-toe shoes. Avoid loose clothing that could get caught on the trigger or nozzle.

Never spray directly at electrical outlets, switches, extension cords, or exposed wiring. Even though Hydrix itself is cordless and battery-powered, the water it sprays can still cause a shock hazard if it contacts live electrical components.

• Only use the charger included with your Hydrix — using a different charger can damage the battery or create a fire risk.
• Charge in a dry, ventilated area, away from water and direct sunlight.
• Never charge a battery that is visibly swollen, cracked, or damaged — contact us instead.
• Store the unit and battery out of reach of children when not in use.

No. Only the filtered intake end is designed to sit in water for drawing a water source. The main body, battery, and trigger housing should never be submerged or exposed to heavy rain for extended periods.

Avoid the highest pressure setting on soft wood, old or peeling paint, window seals, and delicate outdoor fabrics — it can strip finishes or force water into gaps it shouldn't. Test on a small, hidden area first if you're unsure how a surface will react.

No. Hydrix is intended for adult use only. Keep it out of reach of children, and never allow a child to operate the trigger, even under supervision.