Refund policy

We stand behind Hydrix with a 30-day money-back guarantee. If it doesn't earn a permanent spot in your garage, we'll make it right.

30-Day Guarantee
You have 30 days from the delivery date to request a return, exchange, or refund. To start, email support@veleis.com with your order number and a short note on the issue — we'll walk you through the next steps.

Condition
Items should be returned in the condition they were received, with all original accessories and packaging where possible. If there's visible damage or missing parts, let us know when you reach out so we can figure out the best solution.

Refund Timing
Once your return is received and inspected, refunds are processed within 5-7 business days back to your original payment method. You'll get an email confirming once it's done.

Damaged or Defective Items
If your Hydrix arrives damaged or isn't working as expected, contact us right away at support@veleis.com — we'll prioritize getting that resolved quickly.

Non-Returnable Situations
Items damaged through misuse outside of normal use, or returned after the 30-day window, may not qualify for a refund — but reach out anyway, since we handle these case by case.