Shipping policy

Where We Ship
We currently ship within the United States and Canada.

Processing Time
Orders are processed within 1-2 business days of purchase.

Delivery Time
Once shipped, orders typically arrive within 5-8 business days, depending on your location.

Tracking
You'll receive a confirmation email with tracking information as soon as your order ships. If you haven't received tracking within 3 business days of ordering, email support@veleis.com and we'll look into it.

Shipping Costs
Shipping costs, if any, are calculated and displayed at checkout before you complete your purchase.

Lost or Delayed Packages
If your tracking shows unusual delays or your package appears lost, contact us at support@veleis.com and we'll help sort it out with the carrier.